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WHO WE ARE

Builders of Outrageously Amazing Customer Experience

About five Star Call Centers

Headquartered in the heart of the Midwest in Sioux Falls, SD, Five Star Call Centers delivers total customer satisfaction in a passionate, relentless and impactful manner with our call center outsourcing services. 

With 35+ years in the call center outsourcing industry, we’ve built an award winning team that excels at recruiting, training and engaging rock star customer service associates that give our clients and their customers the best experience possible. And our rock star associates stay. Not just years, but decades. 

We Are Not Your Ordinary Contact Center.

What Would You Like to Learn About Five Star Call Centers?

who we are

Passionate, Relentless Customer Care.

Our Culture

Ask a member of our team why they stay at Five Star, and you will hear “the culture” over and over again. People love the team at Five Star. Whether it’s the person sitting next to you, or a leader in the company, the team environment of Five Star is what sets us apart in the industry. 

Several of our associates have decades of experience working right at Five Star, and when they are looking to advance, they find opportunities right with us. Several of our managers and leaders began their careers as associates so they know the full scope of the contact center industry – inside and out.

Our Locations

Five locations are our hubs for outrageously amazing customer experiences at Five Star Call Centers; Sioux Falls, SDNorth Sioux City, SDFargo, NDWichita, KS and Tulsa, OK. Delivered by our friendly, Midwest-based associates, the Five Star team has the vision to provide world class customer contact solutions to our partners.

Award Winning Experiences

The Five Star Call Center team’s experience and expertise is leveraged to improve customer loyalty, increase our partner’s revenue, and better the lives of individuals. Through this work, we’re proud of the recognition we have received as a leader in the customer service industry.

Spirit of Caring Award

In 2019, Five Star Call Centers was recognized by the Sioux Empire United Way as a Spirit of Caring Awardee for our work with the 2020 fundraising campaign.

2019 Large Employer of the Year

South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.

Best Call Center Services

Business.com named Five Star Call Centers the Best Call Center Services for 2020.

Inc 5000
Most Successful Companies in the U.S.

Inc 5000 names Five Star Centers as on of the fast-growing privately held companies in American in 2018.

Five Star Call Centers is recognized for supporting and hiring those living with disabilities.

Recognized as a Disability Friendly Business​

The Business Resource Network recognized Five Star Call Centers for our commitment to hiring those living with disabilities.

Supporting Our Community

In 2018, Five Star Call Centers was recognized by the United Way of Cass-Clay as the Best New United Way Campaign of the Year.

Five Star Call Centers was named the 2017 Company of the Year by the Sioux Empire United Way.

Five Star is a Fellowes Vendor of the Year.

Fellowes Vendor of the Year

In 2011, 2015 and 2017, Five Star Call Centers was honored as the Fellowes Vendor of the year.

Five Star honored with South Dakota Great Service Award.

South Dakota Great Service Award

Five Star Call Centers was honored with the South Dakota Great Service Award in 2017.

We Are Not Your Ordinary Call Center.TM

who we are

Passionate Leaders.

About Five Star Call Centers’ Leadership Team​

Troy-Holt-Chief-Operating-Office

Troy Holt

Chief operating officer

Troy is the driving force behind Five Star Call Centers’ operational efficiencies and day-to-day operations. He and his team lead the infrastructure that allows our Five Star Team to deliver exceptional customer care for our clients with each and every experience.

 

Leading: Staffing, Workforce, Technology, Finance, Sales Support, Facilities Management

Team member since 2009

Ray_Peterson_Chief_Customer_Officer

Ray Peterson

chief customer officer

Exceptional service for our clients and their customers is the cornerstone of Ray’s vision at Five Star Call Centers. His vision is backed by 25+ years of leadership experience in contact centers. Ray and his customer success leaders guide our associates through their careers, ensuring they deliver exceptional service and serve as brand champions for our clients.

 

Leading: Customer Satisfaction, Team Member Engagement, Quality, Training

Team member since 2012

Joel-Sylvester-Chief-Marketing-Officer

Joel Sylvester

Chief marketing officeR

Delivering exceptional client experiences is Joel’s forte. Whether partnering with current clients or anticipating a prospective client’s needs, Joel and his team focus on delivering customized solutions that best fit each company’s specific needs.

 

Leading: Client Services, Business Development and Sales, Marketing

Team member since 2001

Georgette-Weavill-Vice-President-of-Client-Services

Georgette Weavill

Vice President,
Client services

Georgette’s leads her team in fostering relationships with our clients in a passionate and impactful manner. She and her team deliver total customer satisfaction by understanding our client’s needs and supporting their business objectives.

 

Team member since 2010

Miranda-Tiede-Vice-President-Customer-Success

Miranda Tiede

vice President, customer success

Giving your customers’ the best experience possible is the main goal of Miranda and her team. With her experience and background in management, Miranda is exceptional at engaging associates and team leaders to ensure customers receive the best possible service.

 

Team member since 2010

John-Coulter-Business-Development-Director

John Coulter

director, business development

With over a decade of experience in call center management, John’s knowledge of the industry supports our clients’ growth and helps him lead the growth of new business at Five Star Call Centers.  

 

Team member since 2012

 
Terri-Almer-Director-Of-Customer-Success

Terri Almer

director, customer success

Leading performance excellence at Five Star Call Centers, Terri is responsible for the training and quality departments as well as day-to-day operations for our Fargo, ND, associate team. With her strong leadership and communication background, she drives performance and results while maintaining high client satisfaction.

Team member since 2011

Kristin_King_Director_Of_Customer_Success

Kristin King

director, client services

With almost 20 years experience in the industry, Kristin is well equipped to lead our team in delivering exceptional customer experiences. She uses this expertise to build strategic relationships between Five Star Call Centers and our clients.

Team member since 2015

Kevin_Carmody_Director_Of_Finanance

Kevin Carmody

director, finance

Keeping our accounting tip-top is Kevin and his team. They are responsible for billing, daily transactions, accounts payable, accounts receivable, and month-end fiscal reporting.

Team member since 2015

Chris_Kolsrud_Director_Of_IT

Chris Kolsrud

director, IT and Security

Chris has been managing IT and security for retail and call center environments for the past 9 years. His responsibilities include managing IT, programming, and security needs for the company and our client’s integrations. 

 
Angie_Nath_Director_Of_Human_Resources

Angie Nath

director, Human resrouces

Passion and caring are two words that best describe Angie. She, along with her talented team, always strive to make Five Star Call Centers one of the best call centers to grow anyone’s career.

Team member since 1996

Chauncy-Richert-Director-Workforce-Planning-And-Development

Chauncy Richert

director, workforce planning and analysis

Chauncy leads her team in providing industry-leading workforce analysis and planning. Their efficiency in planning for the right coverage at the right time means our clients get the best coverage for their specific needs.

Team member since 2006

who we are

Passionate Associates.

Meet Five Star Call Centers' Customer Associate Team

How do you become one of the best call centers in the U.S.? You have amazing customer service associates.They are fantastic people, and we have a culture that keeps them excited to be at Five Star every day

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You're One Step Closer to an Outrageously Amazing Customer Experience!

Not Your Ordinary Call Center.TM

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