Headquartered in the heart of the Midwest in Sioux Falls, SD, Five Star Call Centers delivers total customer satisfaction in a passionate, relentless and impactful manner with our call center outsourcing services.
With 35+ years in the call center outsourcing industry, we’ve built an award winning team that excels at recruiting, training and engaging rock star customer service associates that give our clients and their customers the best experience possible. And our rock star associates stay. Not just years, but decades.
We Are Not Your Ordinary Contact Center.
who we are
Ask a member of our team why they stay at Five Star, and you will hear “the culture” over and over again. People love the team at Five Star. Whether it’s the person sitting next to you, or a leader in the company, the team environment of Five Star is what sets us apart in the industry.
Several of our associates have decades of experience working right at Five Star, and when they are looking to advance, they find opportunities right with us. Several of our managers and leaders began their careers as associates so they know the full scope of the contact center industry – inside and out.
Five locations are our hubs for outrageously amazing customer experiences at Five Star Call Centers; Sioux Falls, SD, North Sioux City, SD, Fargo, ND, Wichita, KS and Tulsa, OK. Delivered by our friendly, Midwest-based associates, the Five Star team has the vision to provide world class customer contact solutions to our partners.
The Five Star Call Center team’s experience and expertise is leveraged to improve customer loyalty, increase our partner’s revenue, and better the lives of individuals. Through this work, we’re proud of the recognition we have received as a leader in the customer service industry.
In 2019, Five Star Call Centers was recognized by the Sioux Empire United Way as a Spirit of Caring Awardee for our work with the 2020 fundraising campaign.
South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.
Business.com named Five Star Call Centers the Best Call Center Services for 2020.
Inc 5000 names Five Star Centers as on of the fast-growing privately held companies in American in 2018.
The Business Resource Network recognized Five Star Call Centers for our commitment to hiring those living with disabilities.
In 2018, Five Star Call Centers was recognized by the United Way of Cass-Clay as the Best New United Way Campaign of the Year.
Five Star Call Centers was named the 2017 Company of the Year by the Sioux Empire United Way.
In 2011, 2015 and 2017, Five Star Call Centers was honored as the Fellowes Vendor of the year.
Five Star Call Centers was honored with the South Dakota Great Service Award in 2017.
who we are
Chief operating officer
Troy started at Five Star Call Centers in May of 2009. He is responsible for day-to-day operations, including staffing, workforce, technology, facilities management, finance and sales support. He has been the driving force behind the company’s transformation into one of the nation’s most efficient call centers.
chief customer officer
Ray Peterson joined Five Star Call Centers as the National Sales Director for its Insurance Division in 2012. In 2015, he transitioned to his role as Chief Customer Officer. His duties include team member engagement, quality & training, as well as customer satisfaction. He has spent the past 20+ years in the financial services industry, serving in senior leadership and vice president positions.
Chief sales and marketing officeR
Joel started at Five Star Call Centers in 2011. He oversees the day-to-day operations of the Business Development and Sales Teams. His focus is to provide clients and perspective clients customized solutions to best fit their needs of growing and retaining their customers.
Vice President,
Client services
Georgette joined our team in 2010 and ensures FSCC delivers total customer satisfaction in a passionate, relentless, and impactful manner to all of our clients. Her department is responsible for fostering long term relationships with our partners, ensuring we understand their needs and exceed their expectations.
vice President, customer success
With her background in management, Miranda’s exceptional at working with associates and team leaders to ensure customers receive the best possible service. She’s passionate about communication and engagement, and welcomes the opportunity to interact with you and your customers.
director, business development
John joined the Five Star team in 2012. John brings 6 years of experience with him, working in various management roles with a financial institution in a call center setting. John is responsible for the growth of new business opportunities. Working with organizations to grow and develop their business is a challenging but rewarding experience.
director, customer success
Terri is responsible for the day-to-day operations of our Fargo contact center. She is also responsible for our training and quality departments. With her strong leadership background and excellent communications skills, she drives excellent performance and results and maintains high client satisfaction.
director, customer success
Dave has a passion for teaching and training, in fact he graduated with a Bachelor of Science degree in Education. Dave joined the Five Star team in 2006 as a customer success associate resolving complex issues. Over the past 12 years Dave has managed many large, diverse teams and developed onboarding training programs. Dave currently serves as the site director of the Wichita, KS location.
director, finance
Kevin oversees all aspects of the FSCC accounting department. His responsibilities include client accounting, billing, daily transaction, accounts payable, accounts receivable and month-end financial reporting.
director, IT and Security
director, Human resrouces
director, workforce planning and analysis
Chauncy joined the Five Star team in 2006. Chauncy is responsible for all staffing, forecasting, scheduling and training with detailed focus on associate efficiency.
who we are
