With over a decade of experience in call center management, John’s knowledge of the industry supports our clients’ growth and helps him lead the growth of new business at Five Star Call Centers.
Team member since 2012
who we are
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WHO WE ARE
Builders of Outrageously Amazing Customer Experience
About five Star Call Centers
Headquartered in the heart of the Midwest in Sioux Falls, SD, Five Star Call Centers delivers total customer satisfaction in a passionate, relentless and impactful manner with our call center outsourcing services.
With 35+ years in the call center outsourcing industry, we’ve built an award winning team that excels at recruiting, training and engaging rock star customer service associates that give our clients and their customers the best experience possible. And our rock star associates stay. Not just years, but decades.
We Are Not Your Ordinary Contact Center.
What Would You Like to Learn About Five Star Call Centers?
Our Culture
Ask a member of our team why they stay at Five Star, and you will hear “the culture” over and over again. People love the team at Five Star. Whether it’s the person sitting next to you, or a leader in the company, the team environment of Five Star is what sets us apart in the industry.
Several of our associates have decades of experience working right at Five Star, and when they are looking to advance, they find opportunities right with us. Several of our managers and leaders began their careers as associates so they know the full scope of the contact center industry – inside and out.
Our Locations
Five locations are our hubs for outrageously amazing customer experiences at Five Star Call Centers; Sioux Falls, SD, North Sioux City, SD, Fargo, ND, Wichita, KS and Tulsa, OK. Delivered by our friendly, Midwest-based associates, the Five Star team has the vision to provide world class customer contact solutions to our partners.
Award Winning Experiences
The Five Star Call Center team’s experience and expertise is leveraged to improve customer loyalty, increase our partner’s revenue, and better the lives of individuals. Through this work, we’re proud of the recognition we have received as a leader in the customer service industry.
Spirit of Caring Award
In 2019, Five Star Call Centers was recognized by the Sioux Empire United Way as a Spirit of Caring Awardee for our work with the 2020 fundraising campaign.
2019 Large Employer of the Year
South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.
Best Call Center Services
Business.com named Five Star Call Centers the Best Call Center Services for 2020.
Inc 5000
Most Successful Companies in the U.S.
Inc 5000 names Five Star Centers as on of the fast-growing privately held companies in American in 2018.
Recognized as a Disability Friendly Business
The Business Resource Network recognized Five Star Call Centers for our commitment to hiring those living with disabilities.
Supporting Our Community
In 2018, Five Star Call Centers was recognized by the United Way of Cass-Clay as the Best New United Way Campaign of the Year.
Five Star Call Centers was named the 2017 Company of the Year by the Sioux Empire United Way.
Fellowes Vendor of the Year
In 2011, 2015 and 2017, Five Star Call Centers was honored as the Fellowes Vendor of the year.
South Dakota Great Service Award
Five Star Call Centers was honored with the South Dakota Great Service Award in 2017.
We Are Not Your Ordinary Call Center.TM
who we are
Passionate Leaders.
About Five Star Call Centers’ Leadership Team
Troy Holt
Chief operating officer
Troy is the driving force behind Five Star Call Centers’ operational efficiencies and day-to-day operations. He and his team lead the infrastructure that allows our Five Star Team to deliver exceptional customer care for our clients with each and every experience.
Leading: Staffing, Workforce, Technology, Finance, Sales Support, Facilities Management
Team member since 2009
Ray Peterson
chief customer officer
Exceptional service for our clients and their customers is the cornerstone of Ray’s vision at Five Star Call Centers. His vision is backed by 25+ years of leadership experience in contact centers. Ray and his customer success leaders guide our associates through their careers, ensuring they deliver exceptional service and serve as brand champions for our clients.
Leading: Customer Satisfaction, Team Member Engagement, Quality, Training
Team member since 2012
Joel Sylvester
Chief marketing officeR
Delivering exceptional client experiences is Joel’s forte. Whether partnering with current clients or anticipating a prospective client’s needs, Joel and his team focus on delivering customized solutions that best fit each company’s specific needs.
Leading: Client Services, Business Development and Sales, Marketing
Team member since 2001
Georgette Weavill
Vice President,
Client services
Georgette’s leads her team in fostering relationships with our clients in a passionate and impactful manner. She and her team deliver total customer satisfaction by understanding our client’s needs and supporting their business objectives.
Team member since 2010
Miranda Tiede
vice President, customer success
Giving your customers’ the best experience possible is the main goal of Miranda and her team. With her experience and background in management, Miranda is exceptional at engaging associates and team leaders to ensure customers receive the best possible service.
Team member since 2010
Terri Almer
director, customer success
Leading performance excellence at Five Star Call Centers, Terri is responsible for the training and quality departments as well as day-to-day operations for our Fargo, ND, associate team. With her strong leadership and communication background, she drives performance and results while maintaining high client satisfaction.
Team member since 2011
Kristin King
director, client services
With almost 20 years experience in the industry, Kristin is well equipped to lead our team in delivering exceptional customer experiences. She uses this expertise to build strategic relationships between Five Star Call Centers and our clients.
Team member since 2015
Janel
Berning
director, PROJECT MANAGEMENT
Janel is a master of delivering tasks on time with an eye for detail. In her role, she is responsible for new client implementation projects, software development projects, and user acceptance testing. She also coordinates annual compliance audits for PCI-DSS, HIPAA & SOC2.
Team member since 1998
Kevin Carmody
director, finance
Keeping our accounting tip-top is Kevin and his team. They are responsible for billing, daily transactions, accounts payable, accounts receivable, and month-end fiscal reporting.
Team member since 2015
Chris Kolsrud
director, IT and Security
Angie Nath
director, Human resrouces
Passion and caring are two words that best describe Angie. She, along with her talented team, always strive to make Five Star Call Centers one of the best call centers to grow anyone’s career.
Team member since 1996
Chauncy Richert
director, workforce planning and analysis
Chauncy leads her team in providing industry-leading workforce analysis and planning. Their efficiency in planning for the right coverage at the right time means our clients get the best coverage for their specific needs.
Team member since 2006
who we are
Passionate Associates.
Meet Five Star Call Centers' Customer Associate Team
How do you become one of the best call centers in the U.S.? You have amazing customer service associates.They are fantastic people, and we have a culture that keeps them excited to be at Five Star every day
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