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Call Center Expands Work-From-Home Program

Person works from home as a call center agent.
Five Star Call Centers has expanded it's work-from-home program across the U.S., bringing high quality talent to support clients' needs.

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Five Star Call Centers Expands Work-From-Home Program

Expansion brings quality talent from across the U.S.

In 2019, Five Star Call Centers was planning for a strategic move that would lay the groundwork for their next business endeavor: Work-from-home. That year, the company’s leadership team decided to move their Fargo, ND, team from the office to work-from-home. A move that proved to be successful for the business and the employees.

With the groundwork developed, Five Star Call Centers was already planning for an expanded work-from-program when the global pandemic hit. It’s that preparation that made moving hundreds of associates from in the office to their homes possible within just a few weeks.

“It was literally all-hands on deck when we made the decision to get as much of our staff possible working from home, “says Joel Sylvester, chief marketing officer at Five Star Call Centers. “Myself, my business partners, and our managers, were all buying boxes, packing up computer stations, and taken them to associates’ homes to get them set-up for work. It was a crazy time.”

A crazy time which has led to success for the company. Over a year in and Five Star Call Centers continues to grow their work-from-home program, which now includes employment opportunities in 10 states. And with plans to continue hire in additional states, the team looks forward to adding employment opportunities across the U.S.

“Work-from-home is really beneficial in multiple ways, “said Sylvester. “Employees are happy because they can cut the commute and save money and clients are happy because we’re bringing the best talent from across the U.S. to support their needs.”

Five Star Call Centers is currently hiring in:

  • Idaho
  • Iowa
  • Kansas
  • New Mexico
  • North Carolina
  • North Dakota
  • Nebraska
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Texas

Visit Five Star Call Centers’ website to learn more about employment opportunities.

Stay up-to-date with our current hiring locations with this map:

About Five Star Call Centers

Five Star Calls Centers has been an industry leader in the contact center outsourcing industry for over 35 years. They deliver voice, IVR, digital, and consulting services across the U.S. and are dedicated to learning and implementing state-of-the-art technology and leading-edge practices. They provided services for clients in a variety of industries, including finance, hospitality, retail, healthcare, and professional services.

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