A ninety-five year old global manufacturer of office products was in desperate need to improve their customer experience. Examine how much Five Star Call Centers increased their average speed of answer, service level, and decrease abondonment rate.
After a century’s worth of success and market leadership, a southwestern-based automobile dealership found themselves in unfamiliar territories. Their explosive growth caused their customer service to slip. Five Star Call Centers surpassed the client’s expections at three key points.
As a life insurance company was looking to expand its employee benefit division, they were in search for a nationwide call center with a strong history of customer satisfaction, sales conversions, customer retention, and compliance. After a few years, Five Star Call Centers was honored with numerous awards from them.
As the University was looking to increase student enrollments, they were working with their marketing team and advertising agency to strategically identify potential students. This approach needed to focus on using cutting edge and the right contact management strategy, focusing on beginning the enrollment dialogue with the prospective student, at the right time, and by providing the right message and incentives to spur application completion.
A California based delivery logistics provider was experiencing rapid growth among its customers and experiencing major growing pains in the area of customer service and satisfaction. Customer support and satisfaction was at an all-time low at a mere 56%. In 2011 the company’s annual customer and carrier satisfaction study found that overall satisfaction is now at 91% thanks to Five Star Call Centers.