In the 2020 State of Customer Service – Part 3, our Five Star team discusses the shift to work-from-home in the customer service industry, including hiring and recruitment, associate retention, and at-home office space.
In the 2020 State of Customer Service, our Five Star team discusses the impact of real-time reporting, artificial intelligence, business integration and innovation on the industry.
In the 2020 State of Customer Service, our Five Star team discusses the impact of COVID-19, digital expansion, and social responsibility on the industry.
Six months into the COVID-19 pandemic, Five Star Call Centers shares their journey to employee recruitment, working-from-home, and recognizing employee excellence.
Companies outsource with a contact center for several reasons and finding the right contact center outsourcer isn’t easy. After all, no one knows your business the way you do. But it’s important to remember that not all contact centers are created equal. This insider’s guide offers tips and insights for your contact center outsourcing search.
Five Star Call Centers releases their COVID-19 reopening plan for sites and employees. Our five-phased approach allows our team to plan for the reopening of Five Star during this current pandemic and support efforts for future pandemics.
Whether it’s a crisis you can prepare for before it impacts your business – like a snowstorm that shuts down transportation – or something as unexpected as a pandemic, having a game plan to kick off your crisis planning is key. Today, we share some of our best practices for customer service in a crisis.
During this worldwide pandemic, the contact center community must pull together and support one another to keep our teams and businesses safe. It can’t be about us individually as businesses, but about us as an industry pulling together and supporting team members and businesses that are sorting their way in this new world we are living.