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BUILDERS OF OUTRAGEOUSLY AMAZING
Inbound and Outbound Voice Outsourcing
We know the call center industry, and how to provide customers with outrageously amazing customer experiences. Let’s us bring the 35+ years of award winning contact center experience to you and your company with our inbound and outbound voice services.
Whether you are looking to outsource your inbound calls, or need support with outbound services, our friendly, Midwest-based agents will take care of you and your customers.
We Are Not Your Ordinary Call Center.TM
Inbound Voice Call Center Outsourcing
From customer service questions to product and technology support to order entry, you’ll want each and every one of your customers to experience the very highest quality customer service.
And we can provide this world-class customer care with our call center services. No matter your industry, our associates are trained to truly understand and speak to your brand. They’re experts in cross-selling, upselling, answering questions, and retaining your customers to build brand loyalty, not to mention your ROI.
We also have the technology to make the work we do as efficient and cost-effective as possible. Our in-house programmers create custom scripts for every client, and can program in upsells, cross-sells, and savings.
Need a mix of services? We can combine our call center services – voice, email, live chat, or other mediums – to provide the inbound customer care your company needs.
Outbound Voice Call Center Outsourcing
Whether you’re B2B or B2C, our friendly, Midwest-based outbound voice professionals can have a huge impact on your business.
We’ll put together a custom service package that will directly reflect your business’ unique needs. And advanced technological resources like predictive dialers and IVR (interactive voice response) will give you the edge—in both high-quality service and significant cost savings.
No matter your industry, our outbound call center experts can assist your business.
OUTBOUND CALL CENTER OUTSOURCING SERVICES
Lead Generation & Qualification
Prospet Identification
Product Awareness
Product & Service Sales
Market Research, Surveys & Polls
Quality Assurance Services
Membership Renewal
Customer Surveys
Payment Reminders
Direct Mail & Email Follow-up
Customer Retention Programs
Crisis Mangement
oUR CLIENTS TALK
We love our clients and their customers! We believe in creating strong relationships, and it shows in our client relationships. But don’t take our word for it. Here’s what our clients have to say about working with Five Star Call Centers.
This is a great partnership with amazing results!
B2B Services client
After many failed relationships with other call centers, we believe we have found the right one that can grow with our business needs.
electronics client
They took hundreds of our calls, with literally no notice, and kept us in business until repairs were made.
Art Product client