Call Center Case Studies

Call Center Case Studies

Five Star Call Centers is focused on delivering the best customer care for our clients. Whether it’s voiceemail and chatIVRsoftware or our consulting services, we are there for our clients 24/7/365. Check our call center case studies to learn about how Five Star Call Centers helps our clients find solutions to their call center outsourcing service needs.

A State Department needed to increase accessibility to their customers to include 24/7, 365 days a year support. This is how we’ve been a valued partner with them since 2005.

Industry: Professional Services

A ninety-five year old global manufacturer of office products was in desperate need to improve their customer experience. Examine how much Five Star Call Centers increased their average speed of answer, service level, and decrease abondonment rate. 

Industry: Product Support

After a century’s worth of success and market leadership, a southwestern-based automobile dealership found themselves in unfamiliar territories. Their explosive growth caused their customer service to slip. Five Star Call Centers surpassed the client’s expections at three key points.

Industry: Professional Services

As a life insurance company was looking to expand its employee benefit division, they were in search for a nationwide call center with a strong history of customer satisfaction, sales conversions, customer retention, and compliance. After a few years, Five Star Call Centers was honored with numerous awards from them. 

Industry: Professional Services

As the University was looking to increase student enrollments, they were working with their marketing team and advertising agency to strategically identify potential students.  This approach needed to focus on using cutting edge and the right contact management strategy, focusing on beginning the enrollment dialogue with the prospective student, at the right time, and by providing the right message and incentives to spur application completion.

Industry: Professional Services

A California based delivery logistics provider was experiencing rapid growth among its customers and experiencing major growing pains in the area of customer service and satisfaction. Customer support and satisfaction was at an all-time low at a mere 56%. In 2011 the company’s annual customer and carrier satisfaction study found that overall satisfaction is now at 91% thanks to Five Star Call Centers.

Industry: Professional Services

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