Financial Services Associate

Start Date: December 2

Work Hours: Availability between 7:00am – 6:00pm

Work Days: Monday – Friday with Rotating weekends

Paid Training Hours: December 2nd – December 6th from 8:30am-5pm

Status: Full-time or Part-time

No sales, collections, or retention!

The Financial Services Associate is responsible for successfully handling inbound telephone calls from customers regarding financial services, prepaid cards, credit cards, and other financial instruments, while providing high-quality service with a helpful, professional attitude.

Applicants must be able to attend each day of paid training to be considered.

Position Responsibilities

  • Provide accurate information regarding financial instruments and transactions
  • Comply with financial regulatory and legal requirements
  • Comply with PCI certification requirements
  • Attend training for new clients and new financial product offerings as required to meet the needs of client companies
  • Multi-task
  • Successfully cross-train as requested to develop and broaden skill sets and to support customer demand
  • Strong attention to detail, communication, and listening skills
  • Positive attitude and good work ethic
  • Maintain the utmost confidentiality and security

Benefits at Five Star Call Centers as a Full Time Employee

  • Health
  • Dental
  • Vision
  • Life
  • 401K
  • Paid Weekly
  • Paid Time Off
  • Monthly Bonus Plan
  • Quality paid training in the growing field of customer service

Job Requirements

  • Strong attention to detail
  • Average computer skills
  • Strong communication skills
  • Phone etiquette Skills
  • Positive attitude
  • Reliable & hard working
  • A high school diploma or GED is required
  • Previous customer service experience required
  • Previous experience in financial services, credit card services, student loan servicing, banking, or other related field preferred
  • Being able to speak Spanish is a plus

All candidates must be able to pass pre-assessment testing and criminal background check.

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Hear from Our Rock Star Customer Service Associates

We Are Not Your Ordinary Call Center.

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