Product Support Specialist

Position: Product Support Specialist

Start Date: TBD

Work Hours: Shifts between 6:00am – 11:00pm

Work Days: Monday – Friday with every other weekend 

Paid Training Hours: 8:30 am – 5:00 pm for two weeks

Status: Full-Time (40 hours)

The Product Support Associate position will assist customers of an industry-leading telematics client, with responsibility for engagement via multiple support channels, including phone and email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

Position Responsibilities

  • Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services or devices.
  • Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary.
  • Logs and tracks customer interactions using a problem management database.
  • Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation.
  • Responsible for helping support our customers globally.
  • Performs all other duties and projects as assigned.
  • Flexibility to cross train as requested

Benefits at Five Star Call Centers

  • Health
  • Dental
  • Vision
  • Life
  • 401K
  • Weekly Pay
  • PTO
  • Monthly Bonus
  • Quality paid training in the growing field of customer service
  • A friendly, relaxed office environment

Job Requirements

  • Customer focus
  • Knowledgeable in troubleshooting products and equipment (mobile electronics and remote start/security products preferred)
  • Ability to use technology effectively and productively
  • Strong communication skills
  • Work well in teams
  • Phone etiquette skills
  • Positive attitude
  • Ability to read, write and speak fluently
  • Reliable and hard working
  • A high school diploma or GED is preferred

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Hear from Our Rock Star Customer Service Associates

We Are Not Your Ordinary Call Center.

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