BECOME AN OUTRAGOUSLY AMAZING

Technical Support Representative

Position: Technical Support Associate  

Start Date: TBD

Availability: 7:00 am – 6:00 pm

Work Days: Monday – Friday

Required Training Hours: 8:30 am – 5:00 pm 

Status: Full-Time (40 hours)

The Technical Support Associate position is responsible for engaging customers via multiple support channels including phone, email, chat, and an on-line forum in order to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up. 

Candidates must be available to attend each day of the paid training to be considered.  Once training is complete we are looking for people who are available to work schedules somewhere between the client support hours of 7:00 am – 8:00 pm, Monday  – Friday.

NO SALES, CREDIT CARDS OR COLLECTIONS!

Position Responsibilities

  • Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services.
  • Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary.
  • Logs and tracks customer interactions using a problem management database.
  • Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation.
  • Participates in peer-training and cross-training initiatives.
  • Introduces customers to new products and services.
  • Provides excellent customer satisfaction measured by the client’s customer satisfaction process.
  • Responsible for helping support our customers globally.
  • Performs all other duties and projects as assigned.

Benefits at Five Star Call Centers

  • Health
  • Dental
  • Vision
  • 401K
  • Weekly pay
  • PTO
  • Monthly Bonus
  • Quality paid training in the growing field of customer service
  • A friendly, relaxed office environment

Job Requirements

  • Customer focus
  • Strong attention to detail
  • Ability to use technology effectively and productively
  • Strong communication skills
  • Work well in teams
  • Phone etiquette skills
  • Ability to read, write, and speak fluently in English
  • Positive attitude
  • Reliable and hard working
  • A high school diploma or GED is preferred

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Hear from Our Rock Star Customer Service Associates

We Are Not Your Ordinary Call Center.

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