Online Support Specialist

Position: Online Support Specialist

Start Date: Friday, October 4

Work Hours: Shifts between 6:00 am – 11:00 pm

Work Days: Monday –  Friday with a rotating weekend

Paid Training Hours: 8:30 am – 5:00 pm for one week

Status: Full-Time

Five Star Call Centers is looking for applicants who are passionate about customer service and helping others solve problems.  This position supports customer service for a mobile app for one of the fastest growing tech companies on the West coast.  If you want to be part of a fun, fast paced project, you are at the right place. You will be the first point of contract assisting our customers with their inquiries.

We are looking for people who enjoy helping others to successfully answer inbound telephone calls from customers while providing high-quality service with a helpful, professional attitude.

Position Responsibilities

  • Possess the ability to demonstrate a comprehensive understanding of the specific client products and services to identify and satisfy customer needs.
  • Possess advanced customer service skills including knowledge of client policies and procedures to maintain a high first-call resolution rate.
  • Interact with customers in a professional and courteous manner at all times.
  • Be able to successfully handle customer interactions in multiple systems.
  • Adhere to Five Star Call Centers privacy policies and procedures to ensure each customer’s privacy is protected.
  • Record details of customer interaction accurately and with every contact.
  • Authority to make any wrong situation right; you’re dedicated to ensuring the best experience possible for our customers, whether that’s on the phone, over email, or behind the scenes.
  • Multi-task. Our Associates thrive in fast-paced, ever-changing environments and don’t break a sweat when having to work at top speeds on the phone and computer simultaneously. You will be expected to come in with a basic knowledge of computer shortcuts, enabling you to solve problems and take ownership of your work.

Benefits at Five Star Call Centers

  • Health
  • Dental
  • Vision
  • Life
  • 401K
  • Weekly Pay
  • Sign on Bonus
  • Paid Time Off
  • Monthly Bonus Plan
  • Quality paid training in the growing field of customer service
  • A friendly, relaxed office environment

Job Requirements

  • Customer Service oriented
  • Strong attention to detail and communication skills
  • Above average computer skills
  • Ability to multi-task
  • Positive attitude and self-sufficient
  • Reliable & hard working
  • Commitment to the project
  • Prior customer service experience is preferred

Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

Hear from Our Rock Star Customer Service Associates

We Are Not Your Ordinary Call Center.

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